Terms & Conditions

Welcome to the Freesonproperties.com/SHOP website terms and conditions for use. These apply to the use of this SHOP and by accessing it and/or placing an online order you agree to be bound by the terms and conditions set out below.

1. Application

The Terms and Conditions which apply to your purchase of furniture and other goods (“Goods”) from Freeson Properties Ltd.

These Terms and Condition will apply to the purchase of the goods, by you (the Customer or you). We are Freeson Properties Ltd a company registered in England and Wales under number 11631102 whose registered office is at Moorgate House, King Street, Newton Abbot, TQ12 2LG email address info@freesonproperties.com

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. 

When we refer to “you” and “your” we mean the purchaser of Goods (whether or not the purchase transaction is completed).

2. Amendments

We aim to constantly improve and develop our website for the benefit of all our customers, to allow this process to take place, we may occasionally:

Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or

Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

Alter or extend promotions at any time.

If we are informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

3. Damage to your computer

Freesonproperties.com/SHOP makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. We recommend that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. Freesonproperties.com/SHOP shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed exclusive of VAT. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. Please note we are not able to send out a sample swatch of products, materials or fabrics.

5. Prices and Payments

Our normal price is the non-discount price that product has been offered at, or will be offered at, in the near future.

Extra special prices offered for a limited time only.

Throughout the year, we offer some of our products to you at a discount on their normal price.

The duration of the discount offer on any product is never longer than the time at the normal price.

If you decide you would like to place an order you will have to have a PayPal account and use the PayPal system to do so. Please Note we only accept PayPal payments at this time. Other payment methods such as debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro are not acceptable.

To provide you with the very best service, we may monitor or record our calls for training purposes. We may use third party agencies to help analyse calls to improve customer service.

If you place an order with Freesonproperties.com/SHOP, we will send all your paperwork via email.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

6. Delivery of Goods

A delivery charge is calculated when you check out, depending on the size of the item purchased.

Some products may require self-assembly. Customers will be responsible for disposing of any packaging for products. Some products may be delivered by trusted third parties and orders containing multiple products may be split into different deliveries with different delivery dates.

No deliveries outside the UK Mainland.

Freeson Properties Ltd (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

7. Returns, Exchanges, Amendments to Orders, Faulty Goods, Refunds

Freeson Properties Ltd will rectify faulty Goods free of charge, providing all items in these T&C’s are adhered to. 

If you find a fault with your Goods, you must inform Freeson Properties Ltd within 24 hours and provide Freeson Properties Ltd with full details of the fault and photos and at that time, if possible, to cease using the Goods. 

Freeson Properties Ltd will endeavour to resolve any faults quickly and in accordance with your statutory rights.  

If you continue to use the Goods or attempt to resolve any faults yourself, or by use of the third party, Freeson Properties Ltd have the right to refuse to resolve the fault. 

All Goods must be returned to Freeson Properties Ltd in the same condition as delivered to you and must not be used. 

The Distance Selling Regulations require that you take reasonable care of any Goods that you wish to return. You, have a duty of care for the Goods whilst it is in your possession and you are liable any loss or damage. Failure to take such reasonable care may result in a claim against you. 

You must protect and cover the Goods to protect them from any damage, and where possible, retain the original packaging and use this for returns.

8. Guarantee & Liability

Freeson Properties Ltd will not be liable for any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the aftercare instructions provided, misuse, alteration or repair of the goods without Freeson Properties Ltd prior written approval. 

Freeson Properties Ltd will not be liable for any defects, injury, loss or damage resulting from your negligence or arising from installation in a damp environment / unsuitable environment, lack of proper maintenance, improper use, accidents, unauthorised alteration, faulty workmanship or negligence on the part of others. 

9. Cancellation Policy

You can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

It is your responsibility to return the items to us in a good condition. However we do recognise that for larger furniture many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge will be applicable and will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

If you want to cancel your furniture please call us.

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.

All our furniture have been manufactured for domestic use. If you intend to use furniture in a commercial property it is your responsibility to ensure that the products purchased meet the standards required for the environment in which they will be used.

10. Privacy

We are committed to responsible data management and subscribe to the principles of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. However the information is used for notifying you of changes or updates to the www.Freesonproperties.com/SHOP and to receive advertising emails related to this Website and Services.